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Patient Experience

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At The CORE Institute Specialty Hospital, we pride ourselves on providing the very best in patient care. Your experience is very important to us – from the time you register on the phone, to when you are discharged, to the next phase of recovery. 

 

What to Expect

Upon receiving the order for surgery, our team will work with your surgeon to make sure everything is prepared for your procedure. Our team confirms the order and necessary instrumentation the surgeon will require for your particular procedure and prepare for your unique clinical experience according to your specific surgery. Our order sets and pathways are evidenced-based and standardized – meaning our physicians have researched the literature and the patient care prescribed is founded upon what has been proven to provide the very best in outcomes. 

Team work is a major focus of our experience. Our nursing staff, surgical techs, radiology techs, lab techs, pharmacy, therapy, engineering, environmental services and culinary services integrate together as one care team. From registration, to patient admission and discharge, our team focuses on excellence to make sure your experience is the very best. Our staff take pride in our patient satisfaction results – receiving a 5-star rating from CMS and top results in Press Ganey HCAHPS scores! Our culture and our people make the difference. 

Our hospital does not have the complexity of a large tertiary care facility with emergency rooms, medical units, and bureaucratic structure. We focus on musculoskeletal care and optimize our capabilities for specific specialties. We have the best in technological advances and evidenced-based practice including 4D digital imaging in arthroscopic surgery, MIS spine surgery, and cutting edge navigation in adult reconstruction. Our health care team constantly works to make sure we have the best technology and process available in orthopedics. 

Patient safety and accountable care are not just buzz words at The CORE Institute Specialty Hospital. We take your experience seriously and not only focus on traditional clinical science, but making sure that we continuously improve upon process and feedback that we receive –whether it is statistical data, patient comments, or feedback from our nursing shared governance teams – we optimize our knowledge for one purpose – to make sure you have the very best in patient care.