Insurance and Billing
understand that you may have questions or concerns about our billing and
insurance process. Please use this
section to learn about what is expected of you as the patient and from your
your surgery date, you'll be contacted regarding your insurance
coverage. A co-insurance and or
deductible will be collected on the day of your surgery. After surgery, we will file insurance claims
for you. We'll ask you to sign an
“assignment of benefits” form so that the check comes directly to our billing
office. The bill will not include the
services of your surgeon or anesthesiologist or any lab or pathology fees. These services are billed separately . If you have any questions or
concerns regarding your bill, please contact our Business Office at
602-795-6020 ext. 6014, Monday-Friday, 7:30am to 4:00pm.
be a number of separate charges accompanying your surgical procedure. Depending
on your procedure, you may receive charges from different facilities/providers.
the Hospital fees is expected upon admission.
Any remaining balance as per the Explanation of Benefits from your
insurance is due within 90 days from your date of service.
insurance, as well as Worker’s Compensation, auto (no fault) and personal
injury, is legally your responsibility. The relationship we have is with you,
not your insurance provider. It is recommended that you contact your Insurance
provider to ensure payment will be made in a timely manner, please call our
Business Office at 602-795-6020 extension 6014 if you encounter a problem with
your insurance company and need our assistance.
Institute Specialty Hospital’s policy is to turn over all delinquent accounts
to an attorney or collection agency. You will be responsible for any collection
fees that are incurred. We utilize Transworld Systems Inc. as our collection
The CORE Institute Specialty Hospital's billing process is as follows:
amount will be due on or before your date of service. As a courtesy, we will
submit your bill directly to Medicare. A bill will be sent to you for any
balance after receipt is payment or denial of your insurance company. If you
have secondary insurance, a bill will be sent to your secondary insurance upon
final reimbursement notification from your primary insurance. We will make a
copy of each insurance card at the time of registration.
will be due on or before your date of service. As a courtesy, we will submit
your bill directly to your private insurance. If you have no secondary
insurance, a bill will be sent to you for any balance after receipts of payment
or denial from your insurance company. If you have a secondary insurance, a
bill will be sent to the company upon receipts of payment or denial from your
primary insurance. We will make a copy of each insurance card at the time of
You will be
contacted regarding an estimated procedure cost prior to your surgery. You will
be expected to pay this amount on your before you service date. If there are
any additional charges, you will receive a statement for those charges on a
overpayment of deductible, co-insurance or copays will be refunded upon final
payment being received from your insurance provider(s). Any overpayment or payment made in error by
your insurance provider will be refunded back to that payer. Our policy is to refund credit balances in
the same form that the payment was made.
You may receive a call from one of our Business Office teammates for
credit card information in order to refund your credit balance back to your
card, as we do not retain credit card information in our files for your protection. If we are unable to obtain the correct
information, a check will be issued to the individual who made the payment.
6501 North 19th Avenue
Phoenix, AZ 85015